Privacy Policy

Petjana, Petja Berginc Fučka s.p., Goriška cesta 34, 5270 Ajdovščina, Slovenia, tax number: 96431563 (hereinafter referred to as “Petjana” or “seller”) takes the protection of personal data very seriously. This document explains which personal data Petjana processes, especially regarding customers and users of the online store, on what legal basis it is processed, the purposes of such processing, to whom it may be transferred, and what rights you have in connection with your personal data.

WHAT PERSONAL DATA DO WE PROCESS?

When you use Petjana’s services, the seller collects different types of information, primarily your contact details. Petjana keeps track of which items you view in the online shop, the device you use, and which email offers you respond to. Based on this, Petjana generates additional information to provide you with more relevant offers and to continuously improve the store and services. If you make a purchase, Petjana also processes your name, surname, and order details.

Petjana may process the following personal data:

  • Identification data – such as your first and last name,

  • Contact details – including your email address, phone number, delivery and billing address, and social media profiles,

  • Preferences and settings – such as saved items, “watch price” features, product reviews or comments,

  • Order information – details of purchased items, payment method, bank account number, and complaint records,

  • Online behavior data – browsing habits on the website (including mobile access), items searched, clicked links, navigation, IP address and location, device ID, operating system, browser type and version, screen resolution, and cookie data,

  • Interaction with messages – for example, when you open emails, how long you view them, and the device you use,

  • Derived data – including demographic data, consumer preferences, financial situation, and buying habits inferred from other information.

WHY AND ON WHAT LEGAL BASIS DOES PETJANA PROCESS DATA?

Petjana uses your data for different purposes depending on your activity:

  • Visiting the website – to track visitors and improve services through cookies and analytics,

  • Purchasing goods – to process and deliver your order, fulfill legal obligations, and protect legal claims,

  • Marketing – to show you personalized offers and send tailored promotions,

  • Consent-based activities – with your permission, Petjana may share data with third parties (e.g., advertising and social networks).

Petjana processes data:

  • Without consent, if required for contract performance, legal compliance, or legitimate interests,

  • With consent, if it relates to optional services like third-party advertising.

COOKIES AND SIMILAR TECHNOLOGIES

Petjana’s website uses cookies and related technologies (such as web beacons). Cookies help Petjana identify you between sessions, remember your login and cart, measure traffic, test features, and maintain security.

Some cookies are essential for the website to function properly. Others allow Petjana to:

  • monitor visits and site performance,

  • test and display different site versions,

  • adapt content to your preferences,

  • allow third-party advertising and social networks (e.g., Google, Facebook) to show personalized ads.

If you do not disable third-party cookies and continue browsing after being notified, Petjana considers this as consent to their use. Consent can be withdrawn at any time by disabling this function in your browser.

IF YOU MAKE A PURCHASE

When purchasing from Petjana, the seller processes your personal data for:

  • order completion (cart, checkout, delivery, communication),

  • payment and shipping arrangements (data may be shared with payment and transport partners),

  • complaint handling,

  • customer support requests,

  • protecting legal claims and internal records,

  • creating and sending personalized offers (via email, social networks, or other channels).

Petjana retains data only as long as necessary for order processing, handling legal obligations, or statutory record-keeping (up to 10 years depending on applicable law).

WHO DOES PETJANA SHARE DATA WITH?

In most cases, Petjana is the sole controller of your data. For operational purposes, however, the seller may share your data with:

  • Transport partners – solely to deliver goods,

  • Payment service providers – to process transactions,

  • Advertising and social networks – such as Google Ireland Ltd. and Facebook Ireland Ltd., but only with your explicit consent.

All partners process data in accordance with Petjana’s instructions or applicable data protection regulations.